Refund Policy
Effective date: August 25, 2026
LibraShield™ sells downloadable digital products. This Refund Policy explains how refund requests are handled.
1. Digital Products
LibraShield products are delivered electronically and may become available for download shortly after successful payment.
Because digital products cannot be physically returned, completed purchases are generally considered final after the purchased files have been successfully delivered or downloaded, except when a refund is required by applicable law or when LibraShield determines that an exception is appropriate.
2. Delivery Problems
If you paid for a LibraShield product but cannot access the purchased files because of a technical or fulfillment problem, contact LibraShield for assistance.
LibraShield may provide a replacement download link, restore access, or otherwise correct a verified delivery problem.
3. Duplicate Charges
Verified duplicate charges for the same purchase may be eligible for correction or refund.
4. Incorrect or Defective Files
If the delivered product is materially different from the product purchased, corrupted, or unusable because of a verified LibraShield delivery issue, LibraShield may provide a corrected file, replacement product, or appropriate refund.
5. Change of Mind
Refunds generally are not provided solely because a customer changes their mind after receiving or downloading a digital product.
6. Compatibility and Organizational Fit
Customers are responsible for reviewing product descriptions before purchase and determining whether a LibraShield product is appropriate for their organization and intended use.
7. Applicable Consumer Rights
Nothing in this Refund Policy limits refund, cancellation, or consumer rights that cannot legally be waived under applicable law.
8. Refund Requests
Refund or delivery-support requests should include enough information to identify the purchase, such as the email address used during checkout and a description of the issue.